FAQ's
Got a question? Then we've got an answer. Here are your most commonly asked Ugly questions...
Where are your store locations?
As well as being able to buy Ugly Fish sunnies right here on our online store, Ugly Fish is available throughout Fishing, Sunglass, Motorcycle, Optical and Kid's retailers across Australia.
To find a stockist near you please visit our Find a Store locator.
How much does shipping cost?
Our current Australian shipping rates, as at September 2023, are:
- FREE standard shipping with orders over $90.
- $9.95 standard shipping with orders under $90.
- $19.95 Express Shipping.
Do you have a lifetime warranty?
No, we have a Limited Lifetime Warranty that is protected against manufacturerโs defects.
If you break your sunnies, you'll need to buy a new pair.
How do I make a warranty claim?
Ugly fish sunglasses are protected by a Limited Lifetime Warranty against manufacturerโs defects.
For full details, and how to make a claim, please refer to our Ugly Warranty.
Can I place an order by phone or email?
Can't place an online order? Give us a call on 1300 369 574 and we'll help you out.
Iโve placed an order, how can I track it?
When we ship your order, we'll send you an email containing a tracking number.
If your order has not been delivered within the estimate delivery times, please Contact Us with your order number and weโll track down your parcel.
Are your lenses scratch proof?
Some models may feature an anti-scratch coating, but this does not make them scratch
proof. A scratch on the lens, whether accidental or not, is not covered under our manufacturerโs warranty.
Are spare parts available for my sunnies?
Spare parts are available for purchase for selected motorcycle goggles and safety glasses right here on our website. Head to the Spare Parts collection to browse.
Motorcycle Spare Parts are also available from select retailers. Find a store here.
How do I look after my sunnies?
To increase the lifespan of your sunnies please follow the Product Care instructions.
Do you have any accessories available?
We sure do. We've got Ugly Fish caps, bucket hats, sunglass straps and more. Just select Accessories from the main menu.
Help! I have broken a part of my safety sunglasses, can I get a replacement?
If the part that is broken is a part that is screwed in, unfortunately it cannot be replaced, as it voids the safety certification. You will either need to buy a new frame (if prescription) or a new pair.
I'd like a different colour lens/I have scratched my lens. Can I buy replacement lenses for my safety glasses?
Unfortunately not. Changing the lenses voids the Safety Certification for that frame.
Your sunnies are there to protect your eyes, so if they do get scratched because of a random flying object, be thankful it was your sunnies and not your irreplaceable eyeballs!
Please refer to our Warranty page for more information.
I donโt like the side shields on my safety sunnies, can I remove them?
The side shields form part of the sunglass which is covered under the Australian Safety Certification. Removing the side shield will void the Safety Certification.
Even though it may look like you can, none of our side shields can be removed and then reinserted back into the frame.
Can I order my prescription safety frames directly through your website?
Prescription Safety is not currently available to purchase online. However, you can order Prescription Safety options through selected optometrists.
The frames on our website are not able to be used for installing Prescription Safety lenses. The cost of the frame and lens package from your optometrist will factor in the correct fitting of your lens as well as the re-certification of the frame and new lens to make sure it is compliant with the Australian Safety standards.
PRESCRIPTION SUNGLASSES
Are all products available with prescription lenses?
A select range of sunglasses and optical frames are available to order currently.
If youโd like to order Prescription Safety frames, or Kids optical or sunglass frames, please visit your local optometrist. They will help you to order Ugly Fish glasses with specialised lenses.
How long will my prescription glasses order take to arrive?
Please allow 2-3 weeks for your custom glasses to be assembled and shipped to you.
What is the axis?
The axis is a number, typically between 1 and 180, indicating the orientation of your astigmatism. It's like a map for your optician, showing where the astigmatism correction should be placed on your lenses.
Why do I/donโt I have an Add? What is an Add?
'Add' is short for Reading Addition. It's the extra magnifying power applied to the bottom part of multifocal lenses to correct presbyopia, the reduced ability to focus on near objects as we age. Not all prescriptions have an 'Add' because it is primarily used for bifocal or progressive lenses.
What does PD mean? Should I have one number or two numbers for my PD?
PD stands for Pupillary Distance, which is the distance between your pupils. You might have one number (e.g., 62mm) that's the total distance from one pupil to the other, or two numbers (e.g., 31/31mm) indicating the distance from each pupil to the centre of your nose.
What are the average normal ranges for PD?
The average adult's PD is between 54-74 mm, while children's is a bit less, typically between 43-58 mm.
Why do I have a Distance and Near PD?
Distance PD is used for glasses designed for viewing far away, while Near PD is used for reading glasses. The Near PD is generally a bit less than the Distance PD, as our eyes tend to turn in slightly when we're reading or doing close-up work.
My script doesnโt have my Pupil Distance (PD) listed. What do I do?
Our website features a pupil distance measuring tool. Look for the red Button labelled โFind your PDโ, and a pop-up screen will appear. This uses your camera and AI technology to measure your pupil distance for you.
What is prism?
Prism correction is used to help align the two eyes so they work better together. This is often needed when the eyes are misaligned, which can cause double vision or eyestrain.
What does Base Up/Down/In/Out mean?
These terms indicate the direction of the prism in your glasses. Base Up or Down refers to a vertical alignment issue, while Base In or Out refers to a horizontal alignment issue.
What if my prescription has expired?
If your prescription has expired, we recommend getting your eyes retested and a new prescription supplied. Your eyes can change over time and using an old prescription may not provide you with the best vision correction.
What if my prescription doesnโt have an expiry date?
In Australia, it's generally accepted that a prescription should be valid for up to 2 years. If it's been longer than that since your last eye test, it's a good idea to get your eyes retested. Eye health and vision can change over time, and regular check-ups ensure you receive the most accurate and beneficial prescription.
Must I have a prescription?
Yes, you must have a current prescription to order prescription eyewear from us. You may be asked to produce a copy of your current prescription if contacted. This ensures the glasses you receive will provide the best vision correction for your needs.
Can I use my contact lens prescription for ordering glasses?
No, a contact lens prescription cannot be used to order glasses. Contact lenses sit directly on your eye, while glasses are positioned a short distance away, so the prescriptions are different. It's crucial to use the correct prescription to ensure the best vision correction.
Iโm sure how to interpret my script. What do I do?
During the Lens Selection process, youโll see an option to upload your prescription, rather than entering it manually. Weโll use this uploaded script to create your order.
What does OD and OS mean?
OD stands for "oculus dexter" and is Latin for right eye, while OS stands for "oculus sinister" and is Latin for left eye. These terms are used on your prescription to denote measurements for each eye.
What is the difference between single vision distance and near?
Single vision distance lenses correct your vision for long distances, while single vision near lenses are used for reading or other close-up work. It's all about where you need your vision to be sharpest - far away or close-up.
What is the sphere?
The sphere (or SPH) on your prescription refers to the amount of lens power, measured in dioptres (D), prescribed to correct nearsightedness or farsightedness. If the number has a minus sign (-), you are nearsighted; if it has a plus sign (+), you are farsighted.
What is the Cyl or Cylinder?
The cylinder (or CYL) on your prescription indicates the amount of lens power needed to correct astigmatism, a condition where your eye isn't perfectly round, causing blurred or distorted vision.
Iโve received my glasses and they donโt feel right. What do I do?
Contact us with a description of your problem. Our optometrist will review your order, and provide you with further information.
How do I claim my glasses through my Health Fund?
Australian Health Funds require you to receive your glasses before you can submit a claim. Weโll provide you with a detailed invoice, including Health Fund Item Numbers, when we ship your order.
Remember, if you have any further questions or need more help understanding your prescription, don't hesitate to contact us. Our team is here to make your online glasses ordering experience as easy as possible.
