FAQ's
Got a question? Then we've got an answer. Here are your most commonly asked Ugly questions...
Where are your store locations?
As well as being able to buy Ugly Fish sunnies right here on our online store, Ugly Fish is available throughout Fishing, Sunglass, Motorcycle, Optical and Kid's retailers across Australia.
To find a stockist near you please visit our Find a Store locator.
Do you have a lifetime warranty?
No, we have a Limited Lifetime Warranty that is protected against manufacturer’s defects.
If you break your sunnies, you'll need to buy a new pair.
How do I make a warranty claim?
Ugly fish sunglasses are protected by a Limited Lifetime Warranty against manufacturer’s defects.
For full details, and how to make a claim, please refer to our Ugly Warranty.
Can I place an order by phone or email?
Can't place an online order? Give us a call on 1300 369 574 and we'll help you out.
I’ve placed an order, how can I track it?
When we ship your order, we'll send you an email containing a tracking number.
If your order has not been delivered within the estimate delivery times, please Contact Us with your order number and we’ll track down your parcel.
Are your lenses scratch proof?
Some models may feature an anti-scratch coating, but this does not make them scratch
proof. A scratch on the lens, whether accidental or not, is not covered under our manufacturer’s warranty.
Are spare parts available for my sunnies?
Spare parts are available for purchase for selected motorcycle goggles and safety glasses right here on our website. Head to the Spare Parts collection to browse.
Motorcycle Spare Parts are also available from select retailers. Find a store here.
How do I look after my sunnies?
To increase the lifespan of your sunnies please follow the Product Care instructions.
Do you have any accessories available?
We sure do. We've got Ugly Fish caps, bucket hats, sunglass straps and more. Just select Accessories from the main menu.
Help! I have broken a part of my safety sunglasses, can I get a replacement?
If the part that is broken is a part that is screwed in, unfortunately it cannot be replaced, as it voids the safety certification. You will either need to buy a new frame (if prescription) or a new pair.
I'd like a different colour lens/I have scratched my lens. Can I buy replacement lenses for my safety glasses?
Unfortunately not. Changing the lenses voids the Safety Certification for that frame.
Your sunnies are there to protect your eyes, so if they do get scratched because of a random flying object, be thankful it was your sunnies and not your irreplaceable eyeballs!
Please refer to our Warranty page for more information.
I don’t like the side shields on my safety sunnies, can I remove them?
The side shields form part of the sunglass which is covered under the Australian Safety Certification. Removing the side shield will void the Safety Certification.
Even though it may look like you can, none of our side shields can be removed and then reinserted back into the frame.
PRESCRIPTION FAQ's
Can I get prescription sunglasses?
We have a range of sunglasses and optical frames available to order through selected optometrists.
To find your nearest stockist, use the Store Locater on our website.
Can I get prescription safety glasses?
Prescription Safety is not currently available to purchase directly through Ugly Fish Eyewear. However, you can order Ugly Fish Prescription Safety options through selected optometrists or online via PSG Eyewear.
The frames on our website are not able to be used for installing Prescription Safety lenses. The cost of the frame and lens package from your optometrist will factor in the correct fitting of your lens as well as the re-certification of the frame and new lens to make sure it is compliant with the Australian Safety standards.
