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General FAQs

Got a question? Then we've got an answer.
Here are your most commonly asked Ugly questions...

How much does shipping cost?

We’ll happily exchange, or refund, as long as goods are:

  • Returned within 14 days from the date of purchase
  • Received undamaged, unworn and unused with original tags
  • Received in their original packaging and the packaging is in original condition

For full details, and all other returns related queries, please refer to our Returns Policy.

How do I make a warranty claim?

Ugly fish sunglasses are protected by a Limited Lifetime Warranty against manufacturer’s defects.
For full details, and how to make a claim, please refer to our Ugly Warranty.

Where are your store locations?

As well as being able to buy Ugly Fish sunnies right here on our online store, Ugly Fish is available throughout leading retailers across Australia.
To find a stockiest near you please visit our Find a Store locator.

Can I place an order by phone, email or fax?

To protect your security, and privacy, we do not accept orders via phone, email or fax. Orders can only be placed online via our secure shopping cart.

I’ve placed an order, how can I track it?

If you’ve created an account with us simply login and check the date your order was shipped. If your order has not been delivered within the estimate delivery times, as per our Shipping Policy, please Contact Us with your order number and we’ll track down your parcel.

Are spare parts available for my sunnies?

Spare parts are available for purchase for selected motorcycle goggles and safety glasses only right here on our website. Simply select Spare Parts from the relevant main menu or select a link below:

  • Motorcycle Goggles Spare Parts »
  • Safety Glasses Spare Parts »
  • Spare parts are also available from selected retail stockiest
    Find a Store»

Can I get prescription lenses for my Ugly Fish sunnies?

Yes, selected styles can be used for prescription lens fitting. To find a style simply select Prescription from the main menu and browse the options. Scriptable styles are also indicated by the ‘RX-ABLE’ icon.

Please note, your prescription must be fitted by a qualified optometrist. Please check with your optometrist whether you are permitted to bring sunnies in for scripting or whether they can order your desired pair for you.

How do I look after my sunnies?

To increase the lifespan of your sunnies please follow the ‘Ugly For Life’ care instructions.

Do you have any accessories available?

We sure do. We've go Ugly Fish caps, bucket hats, sunglass straps and more. Just select Accessories from the main menu.